Frequently Asked Questions

Q. Who is Epilepsy Action Australia?

A. Epilepsy Association, trading as Epilepsy Action Australia, began in 1952 and has developed into the largest provider of specialist epilepsy services in the community for people with epilepsy and other seizure disorders, their carers, families and the broader community.

Q. What is epilepsy?

A. Epilepsy is a common neurological condition affecting approx. 3% of Australians. Although it is more likely to be diagnosed in childhood or senior years, it is not confined to any age group, sex, or race and can be diagnosed at any age. It is estimated that over 800,000 Australians will be affected by epilepsy during their lifetime. Up to 40% of people will experience intractable epilepsy.

Q. I have epilepsy. What services can Epilepsy Action Australia offer me?

A. Epilepsy Action Australia (EAA) is committed to delivering an equitable and consistent service to all people in Australia and is working to deliver higher, national levels of support, building services around health education and interventions to facilitate self-management.

More information about our services can be found at http://www.epilepsy.org.au/Our_services/current_services.

Q. Who conducts the raffles?

A. The Epilepsy Action Australia raffle is conducted by a professional call centre, OneContact who also do similar work for other charities.

Q. I’ve just received a phone call about buying raffle entries for Epilepsy Action Australia. How do I know whether this call was legitimate?

A. Only OneContact is authorised to make calls on behalf of Epilepsy Action Australia. To confirm the validity of the call you have just received, please call 1300 374 537

Q. How do I make a donation or bequest?

A. Please contact our friendly team on 1300 374 537 to make a donation or bequest.

Q. How can I learn more about Epilepsy Action Australia?

A. Please visit the Epilepsy Action Australia website, www.epilepsy.org.au or call 1300 374 537.

Q: Cancellation and Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. If you would like to cancel your Auto Ticket support or for further information please email epilepsy@epilepsy.org.au  

Epilepsy Action Australia (EAA) is committed to delivering an equitable and consistent service to all people in Australia and is working to deliver higher, national levels of support, building services around health education and interventions to facilitate self-management.

More information about our services can be found at http://www.epilepsy.org.au/Our_services/current_services.